Green Relief Health

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Green Relief Health ™ 

Last Updated: 08 Jan 2024




IMPORTANT NOTE:  Our Notice of Privacy Practices is a separate document that governs how protected health information (“PHI”) about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).


This Privacy Policy (the “Privacy Policy”) describes the types of information Green Relief Health and its affiliates, including certain affiliated professional entities (collectively, “Green Relief Health,” “we,” “our,” or “us”) may collect from you or that you may provide when you use the website (“Website”), our iOS mobile application (“iOS mobile app”) or our mobile web application that includes our Android mobile application (“mobile web app”) and (collectively the “Platform”). 


This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. 


All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. 


If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time, and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.


This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.


Green Relief Health is committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

Information We Collect About You and How It’s Collected

Information About You and Your Health Care Treatment and Payment.


We collect several types of information from and about users of our Platform, including


  • Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, postal address, gender, occupation, billing, and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law (“Personal Information”).
  • Health-related information, such as clinical history and condition, and any other information exchanged in emails, texts, chats, or calls between you and Green Relief Health.
  • Information about your Internet connection, the equipment you use to access our Platform, and usage details.
  • Information about you, such as whether you are a current user, your product interests, location or demographics, or information related to your inquiry or request.
  • Any other information we specifically request.


We collect this information


  • Directly from you when you provide it to us.
  • Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
  • From third parties with whom we work to provide you services, such as physicians, medical professionals, and pharmacies.
  • We may receive certain information about you through companies that provide us with such information as part of their relationship with us, including Square, Google Analytics, Google Ads, and other third-party tools. We may also receive information about you from your social media accounts if you use those accounts to sign in to your account with us.


Information You Give to Us


The information we collect on or through our Platform may include:


  • We collect information when you browse our website or download one of our mobile apps. Even without creating an account, we still may collect from you some of the information described in Section II: INFORMATION WE COLLECT ABOUT YOU AND HOW IT IS COLLECTED.
  • Information that you provide on our Platform, including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
  • Information to process or respond to your inquiries related to requests for treatment, payment, and customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor. Green Relief Health does not collect or store your full credit card details.
  • Records and copies of your correspondence (including email addresses) if you contact us, such as when you report an issue with our Platform or other services.
  • Information that you provide for display or posting on the Platform, including information provided in social media and/or testimonials. If you provide a testimonial, your first name will be posted along with the testimonial. Please remember that testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.
  • Your search queries on the Platform.


As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data tracking technologies to collect certain information about your equipment, browsing actions, and patterns, including


  • Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
  • Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
  • Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).


The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver better and more personalized service, including by enabling us to:


  • Estimate how individuals access and use our Platform.
  • Store information about your preferences.
  • Speed up your searches.
  • Recognize you when you return to our Platform.


As with many other websites and applications, our Platform may use “cookies” or other data tracking technologies (collectively “cookies”) to help us deliver content specific to your interests, process your requests, and/or analyze your visiting patterns. 


We may collect the following types of information about your visit, including the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as or and website referral source (such as email notice or social media site) that connected you to the Platform. 


Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open and are used for technical purposes, such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. 


Persistent cookies are stored on your computer for longer periods and are used to track the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by Green Relief Health to disclose your individual identity. This information identifies your browser to our servers when you use the Platform. 


We also use different types of first- and third-party cookies on the Platform. For example, we use cookies to track user trends and patterns. This helps us better understand and improve areas of the Platform that our users find valuable. We use cookies to personalize content and ads, to provide social media features, and to analyze our traffic. 


We also share information about your browser’s use of our Platform with our social media, advertising, and analytics partners. We use the information from cookies to provide services better tailored to our users’ needs.


Information We Receive From Other Sources


This is the information we receive about you if you use any of the other websites we operate or other services we provide. We sometimes work with third parties, and they sometimes provide information about you. 


We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, search information providers, or third parties who share your information to provide health care services to you, such as a medical provider including your information when they message or communicate with other medical providers or Green Relief Health).


In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. Green Relief Health does not control the use of third-party technology or the resulting information and is not responsible for any actions or policies of such third parties.

Where permitted by applicable law, we may also receive Personal Information about you from third-party sources (e.g., lead generators) to determine whether a Green Relief product or service is right for you and to send promotional emails to customers and prospective customers.


We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III: HOW WE USE YOUR INFORMATION.

How We Use Your Information

We may use information collected about you, including Personal Information, in the following ways:

  • To complete any registration or other transactions or actions you request online, such as payment processing, including determining eligibility, use, and other benefits.
  • For treatment, payment, or healthcare operational purposes.
  • To communicate with you about our healthcare services and information, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
  • To contact you if you receive healthcare services resulting from your use of the Platform.
  • To administer your account, including processing your payments and fulfilling your orders if you receive healthcare services resulting from your use of the Platform.
  • To operate the Platform and perform any services associated with the Platform, including providing you with technical support and improving the Platform and our products and services.
  • To provide you with information that you have requested or to respond to your inquiries.
  • To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
  • To measure or understand the effectiveness of communications (including advertising) that we send to you and others, to deliver relevant communications to you, and to provide you with communications from Green Relief Health, surveys, newsletters, and other information.
  • To better understand our audience.
  • To enhance the safety and security or performance of our products and services. This includes verifying your identity to prevent or detect fraud or other unauthorized or illegal activities.
  • To design, develop, and communicate with you about our features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
  • To notify you about changes to our services or the Platform.
  • To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us or any other person or the copyright-protected content of the Platform.
  • For any purpose where you have given your consent (where legally required).
  • To comply with applicable federal, state, and other laws and regulations.

Disclosure of Your Information

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy as follows:


  • For treatment, payment, or healthcare operations purposes.
  • To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
  • To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing, and similar services.
  • To medical providers, including, without limitation, physicians, healthcare facilities and organizations, pharmacies, and laboratories that provide any services to you, including medical providers with whom you communicate and/or medical providers who review your information in providing healthcare services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
  • To Green Relief Health and its affiliated professional entities’ employees or other third parties who provide services to it or an affiliated professional entity.
  • To our affiliates and their employees, including for the purpose of posting information or notifications about healthcare services in your account.
  • To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
  • To third-party credit card processors via an encrypted connection so that they can process any payments by you.
  • To any third parties, we believe necessary or appropriate to comply with applicable laws.
  • To entities that assist us with marketing and advertising.
  • For any other purpose disclosed by us when you provide the information or with your consent.
  • If we are obliged to disclose or share your Personal Information to comply with applicable law.
  • If we are obliged to disclose or share your Personal Information to comply with any legal obligation, enforce or apply our Terms of Service and other agreements, or protect the rights, property, or safety of Green Relief Health, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • With respect to de-identified information, for any purpose without restriction.
  • In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.
  • For any purpose related to our use of information as set forth in Section III: HOW WE USE YOUR INFORMATION.

Options About How We Use And Disclose Your Information

We strive to provide you with options regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:


  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may be inaccessible or not function properly.


  • Do Not Track. We do not currently respond to “do not track” signals.


  • Promotional Offers from Green Relief Health, its affiliates, or third-party partners. If you do not wish to have your contact information used by Green Relief Health to promote our own products or services, you can unsubscribe by sending a message to [email protected]. If you receive emails from Green Relief Health or one of our third-party partners but do not have an account with us, you can unsubscribe at the bottom of the email. If you cannot unsubscribe online through one of those methods, please contact us, and we can handle your request. You can also always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us at the address in Section XI (Contact Information). If we sent you a promotional email, you may unsubscribe by clicking on the unsubscribe link at the bottom.


  • Mobile Alerts. By providing your mobile number to us, you agree to be contacted by or on behalf of Green Relief Health and its affiliates, including our medical organizations, at the mobile number you have provided, including via phone call or text message, to receive transactional communications relating to the Platform or services we provide. You recognize and acknowledge that text messaging is an inherently less secure method of communication and agree to receive text messages regardless of the level of security associated with them. Message and data rates may apply. For help regarding the communications we exchange with you using your phone number, reach our customer care center at (410) 368 0420 or [email protected].

Data Security

We have implemented measures designed to reasonably secure your Personal Information from accidental loss and unauthorized access, use, alteration, and disclosure.


Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Platform.


Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.


When you use our Platform, there is a risk that your PHI will be stored unencrypted on your mobile device. We take various technical safeguards to ensure that your PHI does not leak onto your mobile device, but we cannot guarantee that these safeguards work.

Third-Party Platforms

Our Platform may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. Green Relief Health encourages you to read the privacy statements and terms of service of linked or referenced websites you enter.

These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information. GREEN RELIEF HEALTH DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES OR HOW THEY HANDLE YOUR PERSONAL INFORMATION.

No Services To Persons Under The Age of 18

Green Relief Health does not knowingly provide services to minors under 18

Maryland Resident Privacy Rights

  • If you are a resident of Maryland, the Maryland Personal Information Protection Act (“PIPA”) provides you with additional rights regarding your Personal Information.
  • PIPA applies to businesses that collect the Personal Information of Maryland residents. It defines Personal Information as an individual’s first name or first initial and last name in combination with any one or more of the following: 
  • Social Security number 
  • Driver’s license number or State identification card number
  • Financial account number, including credit card number or debit card number
  • Any required security code or password that is necessary to access an individual’s financial account.


Under PIPA, you have the following rights:


  • Right to Access: You have the right to access and review the Personal Information that we collect and maintain. You may submit a verifiable request for your data by contacting us.
  • Right to Correct: You have the right to correct inaccuracies in your Personal Information. If you discover that any Personal Information we maintain about you is inaccurate, you may submit a verifiable request for correction.
  • Right to Delete: You have the right to request deletion of your Personal Information under certain circumstances, such as where the data is no longer necessary for the purposes for which we collected it. You can submit a verifiable request for us to delete your data.
  • Right to Opt-Out: You have the right to opt out of the sale of your Personal Information. We do not sell your Personal Information as defined under PIPA. However, you may still submit a request to opt out of any sales of your data.
  • Non-Discrimination: We do not discriminate against you for exercising your privacy rights under PIPA.


We must verify the identity of any person submitting requests under PIPA prior to responding to the request. We may collect identifying information such as your name, address, email address, phone number, and date of birth to verify your identity.

Revisions to Our Privacy Policy

We reserve the right to change this Privacy Policy at any time. Our policy is to post any changes we make to our Privacy Policy on this page. The date this Privacy Policy was last modified is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically monitoring and reviewing any updates to this Privacy Policy. Your continued use of our Platform after such amendments will be deemed your acknowledgment of these changes to this Privacy Policy.

Contact Information:

If you have any questions or comments about this Privacy Policy and our privacy practices, please message us through the Platform or contact us at (410)-368-0420.

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